Refunds & Returns Policy
- All sales are final.
- No refunds, returns, exchanges, or cancellations will be accepted under any circumstances.
- All items are sold ‘AS IS’ with no warranties, guarantees, or promises of any kind, including any assumption that the item is in good working condition or suitable for a specific purpose.
- The customer has had the opportunity to inspect all merchandise prior to purchase.
- KANDE Furniture is not responsible for any damage, defect, or condition once the item leaves the premises.
Pick up Policy
- For in-store pick up, and if you are not picking up immediately, a designated pick up time will be coordinated. At that time, you must bring a copy of your receipt and your ID to our warehouse for your items to be released.
- When your item arrives at our warehouse, we will notify you via the contact information provided at checkout (email, phone, or both). It is the customer’s responsibility to ensure contact information is accurate and up to date. Customers have 30 calendar days from the date of notification to pick up their item during normal warehouse hours.
- KANDE Furniture does not provide long-term storage, and we are unable to hold merchandise beyond this period.
- If an item is not picked up within 30 days, it will be considered abandoned. At that point, KANDE Furniture reserves the right to donate, resell, or dispose of the item at our sole discretion without any refund, credit, or further obligation to the customer.
- KANDE Furniture will make a reasonable effort to notify you before taking any abandonment action. This includes:
- Making you aware of this policy by having you initial and sign this form (in person), or provide digital confirmation our website(s),
- A notification when your item is ready for pick up,
- A final notification prior to us taking abandonment action.
- It is the customer’s responsibility to ensure timely pickup or to make approved delivery arrangements within the 30-day window.
- KANDE Furniture is not responsible for failed notifications due to inaccurate or outdated contact information.
By providing digital confirmation of your receipt of this form prior to making a purchase on KANDE’s website, you agree to be bound by all terms and conditions of these policies.
